Refund policy

At Yims The Doctor Jewelry, we take pride in offering quality jewelry and luxury pieces. Because jewelry is a personal and high-value item, all returns and refund requests are handled carefully and must meet the conditions listed below.

Return Eligibility

To be eligible for a return, the item must be:

Unworn
Unused
Undamaged
In the same condition received
In the original packaging
Accompanied by proof of purchase

Items that show signs of wear, damage, alteration, resizing, missing parts, or use may not be accepted for return.

Return Window

Customers must contact us within 7 days of delivery to request a return.

Returns requested after this period may not be accepted.

To start a return request, please contact us at:

Phone: 786-354-2343

Please include your order number, the item purchased, and the reason for the return request.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Custom jewelry
Made-to-order items
Special orders
Personalized or engraved items
Sized or resized jewelry
Worn or used items
Damaged items caused by customer handling
Items without original packaging
Gift cards
Sale or clearance items, unless otherwise stated

Because many jewelry pieces may be customized, sourced, sized, or prepared specifically for the customer, these items are considered final sale once the order is confirmed.

Watches and Luxury Items

Watches and high-value luxury items may be subject to additional inspection before any return or refund is approved.

Any watch or luxury item must be returned in the exact condition received, with all original packaging, tags, documents, cards, boxes, links, and accessories included.

If any original materials are missing, damaged, altered, or removed, the return may be denied.

Inspection Process

Once a return is received, Yims The Doctor Jewelry will inspect the item to confirm that it meets our return requirements.

We reserve the right to deny any return if the item does not meet the conditions stated in this policy.

If the return is approved, we will notify you regarding the refund or store credit.

Refunds

Approved refunds will be issued to the original payment method when possible.

Please allow time for your bank, credit card company, or payment provider to process the refund. Processing times may vary depending on the financial institution.

Shipping charges, processing fees, payment fees, and insurance fees may be non-refundable.

Store Credit

In some cases, Yims The Doctor Jewelry may offer store credit instead of a refund. Store credit can be used toward a future purchase and may be subject to approval.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Yims The Doctor Jewelry.

We recommend using a trackable and insured shipping method. Yims The Doctor Jewelry is not responsible for returned items that are lost, stolen, or damaged in transit.

Exchanges

Exchanges may be accepted depending on item availability and condition.

To request an exchange, please contact us at 786-354-2343.

Order Cancellations

Orders may only be canceled before they enter processing, production, sizing, sourcing, or shipment.

Custom, made-to-order, special order, or personalized items cannot be canceled once work has started or the item has been sourced.

Contact Information

For return or refund questions, please contact us:

DOCTOR YIMS JEWELRY LLC
1384 NW 55TH TER
MIAMI, FLORIDA 33142
Phone: 786-354-2343